This information is to give you more information about Big Reply and the 9th Elevation Brands and services they provide. Defining our brands will help you better understand our skills and diversity of services that have created many full-service business solutions. Our company has been in business for more than ten years and all our brands are a well-funded, growing annual, and debt free!
Big Reply founded in 2007	a 9th Elevation Company, LLC. founded in 1999	a Ninth Commerce Group founded in 2001
Industry Strength Email Marketing / eBlast Communications with Real Time Hi-Visual Reports. Our internet application (web based) sends professional bulk-emails with unlimited auto-responders, interactive forms and survey applications for your business! Perfect for Small to Large businesses, PR & Marketing Agencies, and digital agencies to use every day! Create, send and track profitable sales and marketing email campaigns, auto-responders, and surveys using our fully managed hosted service. Design, create and send clean hi-visual email campaigns 24/7 All browser-based contact management import/export Create personalized follow up emails with autoresponders Segment and filter contacts before sending any email campaign 100% Automatic integrated open email & links stats, bounce, subscribe, unsubscribe, forwarding and feedback management Add custom built sale, marketing or lead forms, then add them to your website Hi-Personalize email campaigns from your subscribers data Track each sent email campaign from your recipients interactions, see your click-thrus all in a hi-visual statistics graphs, charts and Statistics Snapshots Google Analytics integration of your sent Email Campaigns. Company - Fast Facts About Us Headquarters: Reno/Tahoe, Nevada In Business Since: 1999 Target Market: Business owners (SME), Digital Agencies, Sales & Marketing PR Brands and start up web-hosts ISP's Status: Privately held	In short, a 9th Elevation Company, LLC., is an Interactive Motion Graphics design team. We specialize in Flash, Motion, Final Cut Pro, Photoshop, Illustrator, PHP, Html, XML, MySQL, Java and other internet languages, web programs and professional video and audio streaming technologies. online a 9th Elevation Company, LLC., develops one of a kind Flash & dynamic website designs that perform year after year. Our professionals can provide the initial web site design, implementation process, online interactivity Ad advertisement "One Pages", online databases, e-Training or e-Learning solutions, custom online marketing campaigns and dynamic communication applications. Lastly, trackable Big Reply email marketing campaigns that work with your online/offline marketing goals and search engine placement ads. offline One special area of a 9th Elevation Company is with our Cinema HD Widescreen & Vertical HD Video presentations for large conventions, TV Commercials, DVD and other audio/video resources. Graphic design, magazine/publication ad creation, image branding, corporate print presentations and packaged office stationary. We service a full range of offline/online Ad advertisement, and 3D Designs for corporate presentations to personal or corporate multimedia dvd/cd web-cards! To make contact or if you have any questions, please use this link: http://www.9thElevation.com	a Ninth Commerce Group is owned and operated by a 9th Elevation Company, LLC., and has been a privately owned company founded in 2001 that has no debt, is very profitable, and has grown an average of 4 to 28% each year either as a business or with its client roster. We provide shared and dedicated services to all our clients through out the USA and even Israel with 1000's of custom one-off websites and many times that of resold web-space and custom built services. a Ninth Commerce Groups Dedicated, Shared, and Reseller Hosting Services are world class and your sites will be accessible via a fully meshed and redundant Certified Cisco Network featuring 10 backbone providers. Our servers are located in a 51,000 sq. ft. facility in Dallas Texas. All our clients have chosen us to provide the network, servers, and support required to launch a hosting businesses. We pride ourselves on our close relationships with our clients. Every account will have a direct account manager to listen, help and suggest the very best solutions that we can offer for you and your business. Your feedback helps guide the direction and future our services, software and client relations. We back all services and products by knowledgeable and friendly client support and marketing staff. At a Ninth Commerce Group you can depend on: One on One Account Mangers for every account and client Quality services and business solutions Maximum guaranteed uptime Current and Leading tools for site administration Secure and reliable backups Long Term and honest business practices To make contact or if you have any questions, please use this link: Click Here

Our customers range from start up entrepreneurs, small businesses all the way up to Fortune 5000 companies.

Fresh Energy Bakery - Creation Labs Fresh Energy Bakery, a wholly owned subsidiary of Creation Labs is the maker of the world’s freshest and best tasting protein and nutrition bars.	Big Island Vacation House Ocean Front Rental Vacations Milolii, Kona Coast, Big Island, Hawaii, USA
Veterinary Ventures Inc Northstar Investors and Meridian Business Advisors Creators or the Drinkwell® Pet Fountain	Fiesta To Go, Inc Reno, Nevada Fiesta To Go is a new quick-service Mexican food concept based in Reno, Nevada.
The Public Restroom Company Reno, Nevada The nation’s best public restroom design and build specialist, for parks, golf courses, marinas, beaches, and “downtown USA”	1.880.Fat-Free San Francisco Servicing Motivational training, and life practices for weight loss
Bam Fitness Reno, Nevada - San Diego, Calif Your Personal Trainer, Private Appointments Only, Health and Fitness	Bike Boy San Francisco The Many Adventures of Bike Boy. City, Jungle, Water and the Third World
Bill Pearce of Reno Reno, Nevada Selling the best of Porsche, Mercedes and BMW	Blue Wave Future designs in Womens/Mens active and beach apparel. From the Skate scene to High Apline Snow Board clothing. Surfer, Skiers, Snow Boarders, Skaters, Mountain Bike, and Beach scene clothing.
Breakthrough Training, Inc. Reno, Las Vegas, National Locations Jeffrey Benjamin Motivational Author, Expert Speaker, Key Note Speaker for individuals, small business entrepreneurs, and fortune 500 companies.	Chefs Prefer ~ Pure Salt Las Vegas Full Line of professional pure salts, herbs and seasonings.
eChefX Las Vegas Professional Mens and Womens Chef Apparel.	Condi Wear Reno, Nevada Political apparel for the Dr. Condoleezza Rice, National Security Advisor.
Create-A-Critter Build your childrens stuff animal store location. Birthday Parties to Slumber Parties.	CSA - Creative Specialty Apparel Las Vegas - Los Angeles - Reno Award Winning Full Custom Hospitality Clothing.
Dino Jump Reno, Nevada A full line of Inflatable Jumpers	FGP - Foster Grandparent Program Reno, Nevada The Foster Grandparent Program (FGP) was established in Northern Nevada in 1967. In the community, the program is not duplicated by any other agency. The program's purpose is to pair senior citizens with at risk children.
Help-U-Sell® Real Estate is revitalizing the real estate industry with programs and strategies that allow consumers to save money and real estate professionals to achieve higher profits.	iVoiceOver Saualito, Ca. Emmy and Pro-Max Award Winning Voice Over Services - Richard Gebhardt
Join the Supper Club Reno, Nevada Quarterly Wine Club via Mail order	JYPI John Yaryan Private Investigations Nevada - Arizona
Land Investment Newspaper, Inc. Antelope Valley and Palmdale California	Land Resource Investments, Inc. California, Nevada, Arizona, Utah, Oregon "Land Banking For Your Future"
PCA - Porsche Club of America - Sierra Nevada region	PORAN Reno, Nevada Serving and Supporting Nevada's Peace Officiers
ProVision Studios San Diego, Calif. Corporate Video - Photgraphy Services - Voice Over Services	ProVision Wedding Studios San Diego, Calif. Full service wedding photography and video services.
Project Discovery, Inc. Lake Tahoe - Reno Outdoor Challenge Course/s - Servicing schools, families, military, peace officiers, and the community.	Silver Sage Center ~ Family Medicine and Sports Perfomance
Star Chefs New York, NY	Scarecrow Stucco Reno,Nev. The largest and very best stone, stucco and brick installer in Northern Nevada.
WCSDA Sparks, Nevada Association providing support and legal services for Local Sheriff's.	Weinheimer Photographic Services Gary Weinheimer Conceptual, Fashion, Studio and Ourdoor Photography
Xavier and Lords, Inc. Las Vegas Haute Clothing Apparel - Spa - Hosptality - Golf

Terms of Service - for BigReply.com

Please read this Terms of Service carefully. By hiring a BigReply.com (Big Reply Services - and its Parent company; a 9th Elevation Company, LLC.) and or using any of Big Reply Services online/offlice services, you agree that your use of our Service, and any dispute over Terms of Service , is governed by this Terms of Service and our CLIENT SERVICE AGREEMENT.

Because the Web is an evolving medium, we may need to change our Terms of Service at some point in the future, in which case we'll post the changes to this Terms of Service on this website and update the Effective Date of the policy to reflect the date of the changes. By continuing to use the BigReply.com website after we post any such changes, you accept the Privacy Policy as modified.

Zero Tolerance! - Absolutely NO SPAMMERS. We will terminate your account immediately, without notice. Spammers also waive any refund deemed applicable in the terms of service below. Spammers are applicable to punishment and litigation outlined in the terms below and will be prosecuted to the fullest extent of the law.

Sites found in violation of these terms can be deleted from the server at any time. We do not actively police sites that we host, however if your site is reported to be in violation of our terms of service or US law then we have no choice but to terminate your
site or suspend it until you have made the appropriate corrections to be in compliance with our terms of service and/or US law.

If you have any questions or need clarification on the terms below, feel free to call us at 1-775-424-4017 or you can mail us using traditional means to:

a Ninth Commerce Group - a 9th Elevation Company, LLC.
9732 State Route 445
#166
Sparks, Nevada 89441
legal@9thelevation.com

Also read our "Discord/Challenge Procedure"

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Email Policy, Limits and Bulk Sending of Newsletters/Emails

Customer Support - Click Here to Login

The Company promotes a mutually-professional relationship with its customers. Abusive, threatening, obscene or otherwise harassing communications with Company employees or officers, via telephone, email, online chat or other means will result in immediate account termination. As per the Terms outlined in this agreement, no refunds will be given for sites cancelled due to violations of this section.

The Company cannot support third party softwares like Mailman, XMB, PHPBB, Microsoft Frontpage™ or any other third party systems that we provide or you install on you own. We will try in most cases to help with general issues to get you running, but we are not responsible for any breakage that may occur as a result of using these systems.

Administrative Type Email Communications
You will receive administrative emails that are related to the primary usage of our service. You may not opt-out of administrative emails. These administrative emails will not have any marketing, promotional or advertising material(s) in them.

Notification of Changes
If we decide to change our privacy policy, we will prominently post those changes on our Client Forum or emailed to you so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Payments, Services and Products, Server Security, Billing, Client Responsibilities - Please use this link for full details

Mailing Policy and Limits

Limits

Progressive Email Sending: There is a 450 hourly email limit per domain. This limit is also applied towards mailman. If you send over this amount in any hour most of the e-mails will bounce back with a undeliverable error.

Many of our servers have a 60 pop checks per hour limit per e-mail address.  If you go over this you're likely to get a wrong password error message saying login incorrect. Just wait an hour and it will automatically unlock you. To prevent this from happening again make sure to disable auto checking or at least set it to something higher such as 10 minutes.

Dedcated Mail Server for sending emails over 5,000 & UP at a time: This is a servcie that our power clients use to get large lists out fast. Click here to upgrade your account or to inquire. YOU must login to your account to formally upgrade. If you need assistance, please create a support ticket by clicking here. Any mailing list larger than 5,000 will require a semi dedicated or dedicated hosting solution or a Dedicated Email Server account from us. Note: dividing one large list into smaller lists to get below this limit is not allowed. Please signup for a Email Marketing account. Link: http://www.bigreply.com/Email-Marketing-BigReply-Pricing.php - Look under "Sign-Up / Price Plans"

Mailing Lists Rules

1. Anytime you're sending a message no matter how large your e-mail list is you must throttle it.  Our Email Marketing software does this for you. We recommend you throttle it to at the very least sending 1 email every 6 seconds. If the mailing list software you're using does not allow you to throttle you must switch to something else or use our services. We recommend phplist which can be found in your control panel under fantastico. If you do not throttle and you try sending let's say 500 emails the server will try sending all 500 in 1 second which is not possible. This will cause the server load to go very high and for the entire server to be sluggish until this process is completed. It is our job to keep the server up and running without being sluggish. Anyone who causes the servers load to go high will be suspended and the process will be terminated. If you choose not to throttle you will most likely be suspended for crashing the server.

2. Any mailing list over 900 emails is only allowed to be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 1am - 8 am eastern time M-F.

3. You are not allowed to mail to a mailing list you were given or purchased. This is spamming because they never agreed to you personally sending them mail. We do not care how you justify it. This is spam and will result in termination of the offending account.

4. Any unsolicited e-mail being sent will result in termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail.

5. Any mailling list MUST comply with all guidelines set forth by the United States.
These can be found at: http://www.ftc.gov/bcp/conline/pubs/buspubs/canspam.htm

6. No Direct SMTP mailers are allowed. An example of this is DarkMailer. Any mail should be relayed through the local MTA (localhost:25) for further delivery by the server and not done directly by scripts.

Billing

Furnishing false or incorrect data on the order form, contract or online application, including fraudulent use of credit card numbers or checking accounts.

Attempting to circumvent or alter the processes any billing procedures or procedures to measure time, bandwidth utilization, or other methods to document "use" of the Company's Services and Products.

All hosting is paid in advance by the Customer to the Company. There are no payment options available to receive service, and pay at the end of the payment term, and ALL PAYMENTS ARE NON-REFUNDABLE, regardless of usage.

Electronic Checks: We currently only accept electronic checks by way of usage of the PayPal service.

Big Reply Account upgrades/down-grades incur no service fees and can be conducted at any time by the customer through your login area.

Credit cards, Debit cards, PayPal, or any other offered payment methods will be enrolled in automatic payment subscriptions beginning on the date of signup. The customer has the ability to cancel the subscription or service at any time.  Once the customer is invoiced, the payment will be made by his/her credit card on file for all reoccurring services (such as email marketing services), by logging into a Ninth Commerce Groups web site you can change the method of payment manually. If you have any questions on your invoice please create a billing support ticket & refer to each  invoice in question. The default setting for new accounts is to have all billing realated services go against your sign up credit card on file. The customer is responsible for making payments in a timely fashion, otherwise account suspensions and terminations will apply. All account payments must be made is U.S. dollars. If 7 days have passed and payment has not been posted against any due or overdue invoice, the account will be suspended until further notice. The customer is responsible for all money owed on the account from the time it was established to the time that the customer notifies a Ninth Commerce Group to request termination of services. Should an account remain suspended due to non-payment of services rendered, the account and the content will be deleted with notice to the customer. Suspended users must pay all outstanding balances + reinstatement fees (75.00) before the account will be reinstated. The outstanding balance/s on suspended account/s can be found by logging into the control panel.  Click Here

A $15.00 late fee will be applied to ay account more than 15 days overdue.

Accounts overdue or suspended
Service will be restored after a successful payment has been received by the customer, with no guarantee as to how long the reactivation process will take place, and with no guarantee that the customer's data has been preserved for the duration of the suspension. Accounts in suspended status may have all or partial data removed from our servers at any time deemed necessary by the company so that it can resell the space to other customers. A $75.00 reactivation fee will apply. If yu account goes into suspension, make contact ASAP to make sure your content and databases can be saved, not lost. Click Here

Disputed charges to your credit card issuer, also known as chargebacks, will result in immediate account suspension, regardless of fault of credit card issuer, Customer, employee or agent of the Customer. In order to restore service from disputed charges, the Customer will need to pay the full balance of the disputed charge, as well as reactivation fees, if applicable.

Also please refer to: Account Suspension and Deletion for Nonpayment Policy: Link ->

Indemnify and Hold Harmless

You are responsible for all actions that occur in regards to your account. As a condition of service, you agree to indemnify and hold harmless BigReply.com (Big Reply), a Ninth Commerce Group and a 9th Elevation  Company, Inc., its officers, employees, agents, and shareholders, for any cause of action out of your account with use or your use of the service.

YOUR INVOICES ARE YOUR RESPONSIBILITY.

If payment is not received by noon PST on the 30 days after the posted date of your invoice your account or your projects will be automatically be disabled or suspended if you have not contacted us to make payment arrangements. We do routinely issue payment reminder notices prior to the payment due dates, disableing or suspension of accounts.

Should your services be suspended or disabled for any reason, a $75.00 suspension fee will be assessed. Due to the variety and number of clients we service we must strictly adhere to these guidelines. We understand special circumstances do arise. Should you need to make special payment arrangements, please CONTACT US immediately to make arrangements and include your Customer ID, Email Name Used in Sign-Up & Domain Name number found on your invoice in all correspondence.

If your account is suspended, your Account Manager is automatically notified as the account is put out of service, which means your Designer, or Application Programmer cannot perform any work on your site (if applies).

If you do not recieve your invoice, it is your responsibility to CONTACT US to inquire on your account status. The main reason clients do not recieve invoices is that they have changed email/mailing addresses and have not notified us of the new email/mail address therefore, you do not receive your invoice. We have no control over this and can only forward an invoice to the email/mail address/s we have on file for you. It is to your benefit to notify us of any change in your email address.  Note: All Account Emails, Invoices, Transactions and Billing Notices are recorded in your account & can be viewed or printed at any time you access your account.  If you account email goes down or changes from its original sign up all records can still be found in your account 24/7. Update your account today!

Privacy Policy - for BigReply.com

At Big Reply (BigReply.com) - a 9th Elevation Company, LLC we are here to protecting any data that we collect concerning you. By using our services you agree to the use of the data that we collect in accordance with this Privacy Policy.

BigReply (.com) has agreed to notify you of:

1. What personally identifiable information of yours or third party personal identification is collected from you through the web site
   
2. The organization collecting the information
   
3. How the information is used
   
4. With whom the information may be shared
   
5. What choices are available to you regarding collection, use and distribution of the information
   
6. The kind of security procedures that are in place to protect the loss, misuse or alteration of information under BigReply (.com)'s control
   
7. How you can correct any inaccuracies in the information
   If you have questions or concerns regarding this statement, please contact us by email at privacy@BigReply.com

Our commitment to protecting your privacy
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.

Collected Information
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, fax number and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.

How we use the information
We use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorised access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.

Cookies
Your Internet browser has the in-built facility for storing small files - "cookies" - that hold information which allows a website to recognise your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.

Disclosing Information
We do not disclose any personal information obtained about you from this website to third parties. We may use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.

Treatment of Confidential Information
The Parties agree that Owner's Confidential Information shall be treated as strictly confidential by Recipient and shall not be disclosed by Recipient to any third party except to those third parties operating under non-disclosure provisions no less restrictive than in this Section and who have a justified business "need to know". Client shall protect the deliverables resulting from Services with the same degree of care. This Agreement imposes no obligation upon the Parties with respect to Confidential Information which either party can establish by legally sufficient evidence: (a) was in the possession of, or was rightfully known by the Recipient without an obligation to maintain its confidentiality prior to receipt from Owner; (b) is or becomes generally known to the public without violation of this Agreement; (c) is obtained by Recipient in good faith from a third party having the right to disclose it without an obligation of confidentiality; (d) is independently developed by Recipient without the participation of individuals who have had access to the Confidential Information; or (e) is required to be disclosed by court order or applicable law, provided notice is promptly given to the Owner and provided further that diligent efforts are undertaken to limit disclosure.

Disclosure to Law Enforcement
Big Reply (BigReply.com) - a 9th Elevation Company, LLC may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.

Changes to this Policy
Any changes to our Privacy Policy will be placed here and will supersede this version of our Policy. We will take reasonable steps to draw your attention to any changes in our Policy. However, we heavily suggest that you read this document each time you use the website to ensure that it still meets with your approval.

Contacting Us
If you have any questions about our Privacy Policy, or if you want to know what information we have collected about you, please contact us here

Questionable Material & Prohibited Content

This policy explains what Big Reply (.com) and/or a 9th Elevation Company, LLC. prohibits from any business online, offline and any web-site that operates or performs when using our mail or Email Marketing services.

This list information should NOT be seen or read as an exhaustive list but rather as a general guideline for you to follow.

General Guidelines to Follow

• Content that may infringe on the rights of a/any third a party
  
• Usage of marks, symbols, images that signify or promote hate towards people or animals
  
• Hate, Hate Speach and/or racist terms
  
• Pornography, adult, or mature content
  
• Content that exploits images, person/s or the likeness of minors of any nation or continent
  
• Violence, racial intolerance, or advocate against any individual, group, or organization, such as F*** (Social or Ethnic Group).
  
• Content or images that depicts fighting, death, murder victim/s, morgue shots, promotion of suicide, and so on...
  
• Sales or promotion of of certain weapons, such as firearms, ammunition, illegal knives, and brass knuckles, beer or hard alcohol, tobacco or tobacco-related products, and promotion of prescription drugs

Additional Information

Anyone, Any Business, Any Website, Any Corporation or individual Person that condones, operates, performs in any of the following:

1. Provides, sells, prepares to sell or offers to sell the following products. This content or any services related to this list in any way shape or form: pornography; escort services; illegal goods; illegal drugs; illegal drug contraband; pirated computer programs; instructions on how to assemble or otherwise make bombs, grenades or other weapons
   
2. Provides, sells, or offers to sell or rent any mailing list. If your business or family has a list or has acquired a list for FREE or Paid For, it is considered un-solicted mail! All marketing emails need consent from the end recipient.
3. Displays/Posts material that exploits children, or otherwise exploits children under 18 years of age or discloses any personally identifying information or private information about children without their consent (or their parents consent in case of a minor)
4. Provides material that is grossly offensive, including blatant expressions of bigotry (images, text, video, audio), prejudice, racism, hatred or excessive profanity or post any obscene, lewd, lascivious, filthy, excessively violent, harassing or otherwise objectionable content
5. Sells or promotes any products or services that are unlawful in the location at which the content is posted or received
6. Introduces malicious viruses, worms, harmful code and/or Trojan horses on the Internet or through email
7. Promotes, solicits or participates in pyramid money making programs, or ponzi schemes in any shape, scheme or form
8. Engages or promotes in any libelous, defamatory, scandalous, threatening, harassing activity
9. Posts any content that advocates, promotes or otherwise encourages violence against any governments, organizations, groups or individuals or which provides instruction, information or assistance in causing or carrying out such violence. In addition, Big Reply (.com) / a 9th Elevation Company, LLC. reserves the right to prohibit your use of Big Reply (.com) / a 9th Elevation Company, LLC. by from any company or site at its sole discretion
10. As always, sending unsolicited commercial email is FORBIDDEN. (You must give clients an way to opt in via a sign-up form or web-site & must send an invitaion for anyone to double opt in or ou within your emails).
11. This document is subject to change at any time. Please contact the Big Reply (.com) / a 9th Elevation Company, LLC. with any questions about whether your site can information or content can be used with the Big Reply (.com) / a 9th Elevation Company, LLC. Email Marketing Application and/or Services

If any of the above numbered items are performed your account will be frozen immediately. If legal issues arise from your account please understand that we conform and will cooperate fully with law enforcement agencies. We are here to help you, so please contact us so we can.